Terms & Conditions

Last updated: December 1, 2025

Welcome to the services provided by Claudia Castillo Holley (“I,” “me,” or “my”). By using this website, booking a session, or participating in any program, you agree to the following terms. Please read them carefully.

 

1. Nature of Services (Important)

All offerings—including coaching, guided introspection, hypnosis-based relaxation, Positive Intelligence® mental fitness practices, HeartMath™ coherence tools, and nourishment-based embodiment work—are non-clinical, educational, and personal-development services.

I am not a licensed therapist, psychologist, counselor, or medical professional, and I do not diagnose, treat, or cure any mental or medical conditions.

My work supports emotional well-being, clarity, resilience, and inner leadership, but it is not psychotherapy and should not replace medical or mental health care.

If you are currently under the care of a physician, psychiatrist, or therapist, please continue your treatment and consult them before engaging in these practices.

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2. Client Responsibility & Participation

Your results depend on your willingness to participate fully and consistently.
This may include:

• Engaging with guided practices

• Listening to provided audio or hypnosis recordings

• Completing Positive Intelligence® activities (if applicable)

• Practicing tools between sessions

There are no guaranteed outcomes, and transformation is a collaborative process.

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3. Safety & Eligibility

By booking any service, you affirm:

• You are not experiencing unmanaged mental health symptoms requiring clinical intervention.

• You do not have a diagnosed psychotic disorder or uncontrolled epilepsy (contraindicated for hypnosis-based practices).

• You will attend sessions sober and free from drugs or alcohol.

• You have disclosed relevant medical or psychiatric information that may impact your participation.

If you are under psychiatric care or taking psychotropic medication, you agree to consult your clinician before participating.

I may discontinue services at my discretion if I determine that a client’s needs fall outside my non-clinical scope of practice.

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4. Sessions: In-Person & Online

For online sessions, clients agree to:

• Ensure a quiet, safe, private environment

• Use a stable internet connection

• Avoid driving or operating machinery during sessions

• Refrain from recording sessions without written permission

• Provide an emergency contact and phone number in case of technical interruptions

For in-person sessions, clients agree to:

• Attend free of drugs or alcohol

• Provide accurate intake information

• Inform me of any physical or emotional concerns that may affect the work
   

5. Confidentiality

I maintain the confidentiality of all client information in accordance with ethical standards for coaches and trauma-sensitive practitioners.

I may break confidentiality only if required by law, including situations where there is risk of harm to yourself or others, or if records are subpoenaed.

De-identified experiences may be referenced in teaching, writing, or testimonials, but personal details are never shared without explicit permission.

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6. Payment, Cancellation & Refund Policy

Due to limited session availability, please provide at least 48 hours’ notice to reschedule or cancel a session.

• Cancellations made with 48+ hours’ notice → full refund or credit

• Cancellations made with less than 48 hours’ notice → non-refundable

• No-shows → non-refundable

For group programs, retreats, and multi-session packages:

• No refunds are provided once the program has begun

• When possible, alternate dates or credits may be offered at the facilitator’s discretion
   

7. Disclaimer

By participating in my services, you acknowledge that you are responsible for your own physical, emotional, and mental well-being, and that the work offered is not a substitute for licensed medical or psychological care.

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Privacy Policy

Last updated: December 1, 2025
Your privacy and emotional safety are important to me. This policy explains what information I collect, why I collect it, and how it is safeguarded.

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1. Information I Collect

I may collect the following information:

• Name & contact information (email, phone number)

• Emergency contact for safety purposes

• Intake information, including relevant medical history

• Session notes documenting themes and progress

• Booking and payment information

Session notes are used solely to support your experience and are never shared unless legally required.

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2. How Your Information Is Used

Your information is used to:

• Communicate with you about appointments

• Provide coaching and guided sessions safely

• Maintain appropriate session records

• Comply with legal or ethical reporting requirements (rare)

I do not sell or share your data for marketing purposes.

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3. Confidentiality & Sharing of Information

I only share your information under the following conditions:

• If required by law (e.g., subpoena)

• If there is risk of harm to you or others

• With your explicit written permission

Otherwise, your information remains private.

De-identified experiences may be referenced for teaching, writing, or marketing, but never in a way that reveals your identity.

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4. How Your Information Is Stored

I store your information using secure, password-protected systems.
Hard copies (if any) are kept in locked storage and converted to digital files when appropriate.

I retain client records for 7 years, after which they are securely deleted or destroyed.

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5. Your Rights

You may request to:

• Access your information

• Correct or update your information

• Ask for your information to be deleted (when legally permissible)

To make a request, email: [your email]

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6. Third-Party Services

If you use third-party tools linked to this website (e.g., scheduling, payment platforms), their privacy policies apply.

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7. Updates to This Policy

This policy may be updated occasionally. Changes will be reflected on this page with the updated date