-TERMS & CONDITIONS-

Last update December 2024

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For Terms of Use of this website click here 

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Claudia Castillo Holley offers Mindset Reset Programs, using Marisa Peer’s RTT® Method, which includes principles from NLP, CBT and Psychotherapy, in combination with Holistic Hypnotherapy, Trauma-Sensitive HeartMath Practices and Positive Intelligence (PQ) Mental Fitness. 

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Hypnosis is entirely natural, safe and relaxing. You will remain conscious and in complete control throughout. In hypnosis the person may be regressed back to childhood memories to help discover the root cause of the issues.  Then the client and Claudia will work together in hypnosis to get an understanding of where the belief, behavior originated, with the intention to reframe it.

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Please note, any modality or combination of modalities used by Claudia, is no guarantee of success. The client must genuinely desire change and be open, willing, and motivated to engage in the process through hypnosis, Claudia’s professional guidance through her mentorship and coaching, and following the application of the tools provided. Transformation requires consistent practice of the tools, strategies, and processes introduced during the sessions. This includes listening to the hypnosis recording (when available), actively participating in sessions, and fully engaging in the Positive Intelligence (PQ) Mental Fitness program (when available), which consists of daily activities and weekly learning modules designed to build mental resilience and neutralize detrimental patterns. By committing to these practices, the client maximizes the potential for lasting transformation.

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The information, techniques, methods, recommendations by Claudia Castillo Holley are not intended to substitute for the diagnosis and care by a qualified physician/GP, nor to encourage the treatment of illness by persons not recognizably qualified. If you use hypnosis and are under medical care for ANY condition, do NOT make adjustments to ANY prescribed medication without the approval of your doctor. If in any doubt, you should seek your GP’s advice. All client data is kept strictly confidential. 

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For both in-person as well as virtual hypnosis, guided meditation and mindset support sessions you, the Client agrees:

1) That you are not suffering from any diagnosed psychiatric condition, psychological illness or epilepsy. If you are under the supervision of a psychiatrist for any other condition, you agree to consult with him/her and get their consent prior to engaging in this therapy. 

2) That you have provided the correct personal information and emergency contact details.

3) That you will take part in all sessions free from the influence of either alcohol or drugs and will provide a list of any prescription medicines you are currently taking.

4) That you understand and accept that the hypnotherapist may terminate the session without warning if the hypnotherapist should determine that the session has been booked for some purpose other than to receive therapy or coaching, and that should this occur, the client will remain liable for any session fee that may have been paid in advance.

For purposes of remote Zoom hypnosis sessions you, the Client agrees:

1) That you are not suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.  If you are under the supervision of a psychiatrist for any other condition, you agree to consult with him/her and get their consent prior to engaging in this therapy. 

2) That you have provided the correct personal information and emergency contact details 

3) That you will take part in all sessions free from the influence of either alcohol or drugs and will provide a list of any prescription medicines you are currently taking.

4) That you will ensure that the environment in which sessions are undertaken shall be safe and free from distractions and will inform the hypnotherapist if there is anyone else present or monitoring the session.

5) That you will not record the session (either by sound or visual means) without prior permission from the therapist.

6) That you understand and accept that the hypnotherapist may terminate the session without warning if the hypnotherapist should determine that the session has been booked for some purpose other than to receive therapy, and that should this occur, the client will remain liable for any session fee that may have been paid in advance.

7) That you provide a back-up number or text arrangement in case of technology failure, and a third-party emergency contact number.

8) That for the session, you have reliable WIFI connection, a fully charged device with a camera, and either built in microphone/speakers or a headset that connects to your device

 

Caution: Epileptics are generally advised not to enter hypnosis, nor is anyone with a diagnosed psychotic illness.  If you suffer from any of these conditions, please refer back to a qualified mental health care doctor practicing hypnotherapy. 

 

-Refund and Cancellation Policy-

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Due to limited availability, I ask that you give at least a 48-hour notice before canceling or rescheduling an appointment. This gives me the opportunity to fill my schedule and serve other clients on my wait-list.

You may cancel by email, text or phone, or through the scheduling system if available, followed by a confirmation of your request being received. To receive full refund, cancellations must be notified 48 hours prior to the scheduled time. Credit may be used for future session(s). Please note that I do not offer refunds except as noted above

For Group and 1:1 Programs, every effort will be placed in providing an alternate date and time.  No refunds are available after the start of a program.

 

By submitting the online intake form (when requested), or by signing below, you confirm you have read the entire document, understand the process of hypnotherapy and accept these terms and conditions.

 

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-PRIVACY STATEMENT-

 

The information below is to inform you what data I am collecting from you, what I intend to do with it, and what I might need to do as required by law.

 

1)What data do I keep and why do I need it?

-Name and age – this is basic information that helps me get to know you.

 

-Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.

 

-Next of kin/emergency contact/medical professional’s details– If I was worried that you were at risk then I may need to contact your next of kin or medical professional, if I can. I will let you know when/if I am going to do this.

 

-Medical history - In order for me to support my clients overall wellbeing, it is important to understand their state of health, current and past, as well as any medication taken.

 

-Session notes – I keep notes of our session(s). All this information is confidential, it is recorded digitally and kept safe in a password protected platform.  I only use password protected private devices to access it. Any hard copy is kept in a locked filing cabinet, until it is transferred the data to a digital copy, stored as described above

 

2)Will I share your data and if I do, who will I share it with and for what purpose?

It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm I will have to pass this information on to the right professional and authorized body. I may also discuss your case during supervision but I only use your first name.  I may use our experience together, your breakthroughs and some of your words when I share with others the healing opportunity possible, including social media posts, blog posts, newsletters.  I will always refrain from using personal information and situational identifiers that would disclose who you are.  

 

3)How will I store your data? How long will I store your data for and how will I dispose of it?

-Your phone number(s) may be kept in my business mobile phone with your first name and last initial. Only I will access your information.

-I will keep your digital and written data from intake and session notes for the time required by the law (currently 7 years).

-After this time I will delete from the computer or destroy any physical documents with your personal information and delete your phone number from my mobile phone.

 

Client’s Full Name: ________________________________________________   Date: _____________

 

Signature: __________________________________________________________________________

 

By submitting your online client intake form, you acknowledge receipt and agree to these statement

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By booking through my website, you consent to your data being used

as set out above.  You are also advised to print and keep this

in your records.  You can also ask for a digital copy.

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